Privacy Policy

Crytivo Privacy Policy

Last Modified on January 1st, 2018


Our Privacy Commitment

Crytivo Inc. (“Crytivo” “we,” “us” or “our”) is committed to respecting the privacy rights and concerns of users of Crytivo’s website, and the Crytivo client software (collectively, the “Service”). We have established and implemented this Privacy Policy to inform users of the Service of how we use and protect the information we collect through the Service. By visiting, browsing, or making use of the Service, you consent to Crytivo’s collection, use, storage, deletion, transfer to the United States, and disclosure of personal information relating to you as set forth in this Privacy Policy. This Privacy Policy is effective as of the date set forth above and covers our collection, use, and disclosure of information we collect through the Service.

This Privacy Policy answers the following questions:

  • What information do we collect about you and how do we use it?
  • Will we share your personal information with third parties?
  • What choices do you have about the collection and use of your personal information?
  • What security measures do we take to safeguard your personal information?

What information do we collect
about you and how do we use it?

Types of information we collect

Personal information means information that can be used to identify and contact you. The Service may collect personal information from you including your name, username, email address, physical address, age, birthday, hobbies/interests, photograph, biography, and password.

We may collect personal information when you create an account on the Service; email us a request to receive customer or technical support; sign up for or use our forums or chat rooms; subscribe to our newsletter; or make a purchase through the Service.

“Children’s Privacy”

We do not knowingly collect any personal information from children under the age of 13, allow them to create accounts, sign up for newsletters, or use the Service. Crytivo takes children’s privacy seriously and encourages parents to play an active role in their children’s online experience at all times. We urge parents to instruct their children never to give out their real names, addresses, or phone numbers, without parental permission, when on-line. If you have any concerns about your child’s personal information, please contact us at


How We Use Your Personal Information

We may use your personally identifiable information for all legal purposes, including the following:

· To protect your account and allow access to your account on the Service, as well as to verify aspects of your user account, such as your followers, views, and other account statistics.

· To send you commercial or marketing messages including, without limitation, newsletters and email communications about our products or services.

· To contact you regarding any customer or technical support issues, as well as to receive feedback, deliver surveys, or for contest and promotion purposes.

· To determine whether an age restriction on a game or other Service content applies to you.

· To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our policies, or as otherwise required by law.

· You may create a public profile on the Service, which may contain your username, hobbies/interests, photograph, biography, and other personal information supplied by you.

· To process a payment transaction for goods purchased on the Service, whether through Crytivo or its third-party payment processors, as well as to communicate with you regarding those purchases.

De-Personalizing Your Information

We may make your personal information non-personally identifiable by either combining it with information about other users (aggregating your personal information with information about other users), or by removing the characteristics (such as your name or email address) that make the information personally identifiable. This process is known as de-personalizing your information.

You grant us a royalty-free, worldwide, perpetual, irrevocable and fully transferable right and license to use your personal information in connection with the creation and development of analytical and statistical analysis tools relating to the use of the customer data we collect on the Service (the “Analytical Data”). We are expressly authorized to make any commercial use of the Analytical Data, including without limitation, sharing the Analytical Data with third parties.

Google Analytics

The Service uses Google Analytics to help us learn about who uses the Service and what content is being viewed. This information collected from users of the Service includes their IP address, browser type, access times, and geolocational information.


“Cookies” are small bits of electronic information that a website sends to a visitor’s browser and are stored on the visitor’s hard drive. Like many websites and online services, we employ cookies in certain areas of the Service to allow us to provide information to make your online experience more convenient and to enhance your experience with the Service. For example, cookies may be used to keep track of your login/password or a shopping cart between sessions, or to tailor content to your specific interests.

Cookies are not spyware or adware, and can’t deliver viruses or run programs on your computer. You may configure your web browsers to accept, reject, or delete cookies, or to notify you when a cookie is being set. We may also use “pixel tags,” otherwise known as web beacons or clear gifs. These are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of website users.

California “Do Not Track” Compliance

When you visit the Service, we may also collect information about your online activities over time and across third-party websites or online services, through Google Analytics. Because of this, we cannot guarantee that the Service will respond to web browser-based do-not-track signals at this time.

However, you may exercise choices regarding the use of cookies from Google Analytics by going to or downloading the Google Analytics Opt-out Browser Add-on.

Third-Party Account Linking

Our Service interfaces with social media and other third-party services such as Twitch, YouTube, Mixer, and Steam. You can log in to those third-party services through the Service and connect them to your account on the Service. These third-party services will authenticate your identity and provide you the option to share certain personal information with us, such as your name, email address, game collection, subscriber count, and account information to pre-populate portions of your account, profile, and other parts of the Service. Signing in with these third-party services means that your profile photos and other public information may be viewable by other users of the Service.

These third-party services and their features may give you the option to post information about your activities on our Service or theirs to your profile pages on both our Service and theirs, to share with others within your network. Those third-party services may collect your IP address or set cookies. Your interactions with these features are governed by the privacy policy of the company providing the third-party service.

Children’s Privacy

We strive to educate parents and kids about how to appropriately safeguard their privacy when using the Service. We are committed to complying with the Children’s Online Privacy Protection Act of 1998 (“COPPA”), which requires us to inform parents and legal guardians about our information collection and use practices. COPPA also requires that we obtain parental consent before we allow children under the age of 13 to access or use the Service. We urge kids to check with their parents before entering information through our Service, and we recommend that parents discuss with their kids restrictions regarding the online release of Personal Information to anyone they don’t know.

We strive to help parents ensure that their kids have a safe experience using the Service. Parents or legal guardians can review any Personal Information collected about their child under 13 years of age, have this information deleted, request that there be no further collection or use of their child’s Personal Information, or allow for our collection and use of their child’s Personal Information while withholding consent for us to disclose it to third parties. To do so, please contact us at We take steps to verify the identity of anyone requesting information about a child and to ensure that the person is in fact the child’s parent or legal guardian.

How will we share your personal information with third parties?

We will share the personal information we collect from you under the following circumstances:

· Protection of rights. Crytivo will share personal information if we have a good faith belief that (i) access, use, preservation or disclosure of such information is reasonably necessary to satisfy any applicable law, regulation, legal process, such as a court order or subpoena, or a request by law enforcement or governmental authorities, (ii) such action is necessary to detect, prevent, or otherwise address fraud, security or technical issues associated with the Service, or (iii) such action is appropriate to protect the rights, property or safety of Crytivo, its employees, clients, or users of the Service.

· Asset transfers. If we become involved in a merger, acquisition or other transaction involving the sale of some or all of Crytivo’s assets or a line of business, user information, including personal information collected from you through your use of the Service, could be included in the transferred assets. Should such an event occur, Crytivo will use reasonable means to notify you through a prominent notice on the Service. By sharing your personal information with Crytivo, you are giving Crytivo consent to transfer your personal information to a third party in an asset transfer described here.

· Service Providers. We may share your personal information with third party vendors or service providers that we engage for the purpose of fulfilling product orders or processing information on our and your behalf. For example, we may partner with other companies to process payments for the Service or to handle newsletters and other mailings to users. Additionally, we may partner with other companies to process, analyze, or store data, including, but not limited to, Analytical Data. While providing services for us, these companies may access your personal information. To the extent applicable, we require these entities to comply with this Privacy Policy and appropriate confidentiality and security measures.

Additional Information You Should Know About Third Parties

When you click on a third party logo or URL displayed on the Service that links you to a different website, game, or application, our Privacy Policy no longer applies and you must read the privacy policy of the third party to see how your personal information will be handled by them. If you cannot find their privacy policy, then you should contact the respective owners of those websites or services to obtain information regarding their information collection, use, and disclosure policies. We are not responsible for their collection and use of your personal information.

Forums and Chat Rooms

You should be aware that, when you disclose information about yourself in on Crytivo’s forums, chat rooms, or comment sections, the information is being made publicly available and may be collected and used by Crytivo or other third parties. When you disclose any information in on our forums, you do so at your own risk.

What Choices Do You Have About the Collection
and Use of Your Personal Information?

When you provide us with personal information by entering in your username, email addresses, and other personal information into the Service, you consent to our collecting, using, and sharing it in accordance with this Privacy Policy.

Control of Your Information

Crytivo allows you to control the way we use personally identifying information that we might obtain. At the time you provide personal information, Crytivo may give you the option of declining any future offers or information about new products, promotions, or services. In addition, many of the “mailings” Crytivo may send you, such as newsletters, have procedures within them to cancel the receipt of any future mailings or decide which mailings you wish to receive.

You may opt out of any disclosure of personal data to a third party or the use of data for any purpose other than the one for which it was initially collected by filling out a contact form on the Service or emailing us at You must provide us with the email address or username associated with your Crytivo account and the details of your privacy request. 

Data Retention

Crytivo retains the collected data for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Thereafter, Crytivo deletes all aforementioned data in its possession within a reasonable timeframe. Crytivo does not verify the correctness of personal data.

In some cases, we may not be able to delete your personal information, and will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We take reasonable steps and appropriate measures to protect data from loss, misuse, unauthorized access, disclosure, alteration, and destruction.

Please note that some data may be retained if necessary to resolve disputes, enforce Crytivo’s user agreements, and comply with technical and legal requirements and constraints related to the security, integrity and operation of the Service.

How to Correct or Delete Your Data

Any individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct their query to a contact form on the Service or to the following email address: Please include your full name and email address associated with your account and a detailed description of your data request. We will respond to any request for access within 30 days.

In some cases, we may not be able to delete your personal information, and will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. In exceptional circumstances, such as where the privacy of other individuals would be violated, where it may reveal trade secrets, or where the burden of expense of providing access would be disproportionate to the risks to your privacy, we may restrict such requests for access.

California Residents: Your California Privacy Rights

California Civil Code Section 1798.83 permits users who are residents of the state of California to request information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us through a contact form on the Service or by email at

International Transfers

Personal information collected on the Service may be stored and processed in the United States or any other country in which Crytivo or its affiliates, subsidiaries or agents maintain facilities, and by using the Service, you consent to any such transfer of information outside of your country.

Governing Law

This Privacy Policy is governed by the laws of the United States of America and the laws of the State of California.


If you are a resident of a country outside the European Union, you agree that, in the event any dispute or claim arises out of or relating to this Privacy Policy, you and Crytivo will attempt in good faith to negotiate a written resolution of the matter directly between the parties. You agree that if the matter remains unresolved for 45 days after notification (via certified mail or personal delivery) that a dispute exists, all parties will join in mediation services in San Diego, California with a mutually-agreed mediator to resolve the dispute. Should you file any arbitration claims, or any administrative or legal actions without first having attempted to resolve the matter by mediation, then you agree that you will not be entitled to recover attorneys’ fees, even if you would otherwise be entitled to them.

If you are a resident of the European Union, please see the section below entitled “EU Privacy Shield Compliance” for more information on dispute resolution procedures.

EU Privacy Shield Compliance

Crytivo complies with the EU-U.S. Privacy Shield Framework, as set forth by the U.S. Department of Commerce, regarding the collection, use, and retention of personal information transferred from the European Union to the United States. Crytivo has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. To learn more about the Privacy Shield program, and to view our certification, please visit

EU Dispute Resolution

In compliance with the EU-US Privacy Shield Principles, Crytivo is committed to resolving complaints about our collection or use of your personal information. EU residents with inquiries or complaints regarding our Privacy Shield policy should contact Crytivo first at We will respond to any such complaints within 45 days.

If the complaint has not been resolved to your satisfaction after 45 days, please contact our U.S.-based third-party dispute resolution provider (at no cost to you) JAMS, at

The US Federal Trade Commission has jurisdiction over Crytivo’s compliance with this Policy and the EU-US Privacy Shield Framework. As a last resort, privacy complaints that remain unresolved after pursuing these and other channels may be subject to binding arbitration before the Privacy Shield Panel, to be created jointly by the US Department of Commerce and the European Commission.

In cases of onward data transfer to third parties of data received pursuant to the EU-US Privacy Shield, Crytivo is potentially liable. For this reason, Crytivo specifies in contracts with third parties that handle the personal data collected by Crytivo that the personal data “may only be processed for limited and specified purposes consistent with” the purposes laid out in this Privacy Policy. Those third parties agree to provide the same level of protection as the EU Privacy Shield. 

What security measures do we take
to safeguard your personal information?

The personal information that you provide to us is stored on servers that are located in secured facilities and protected by protocols and procedures designed to ensure the security of such information, including password protection, two-factor authentication, and SSL encryption. Access to this personal information is limited to the Crytivo employees who are reasonably required to have that access. In addition, Crytivo employees who have access to your personal information are trained in the maintenance and security of that information.

However, no server, computer or communications network or system, or data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect user information, we cannot ensure or warrant the security of any information you transmit to us or through the Service and you acknowledge and agree that you provide such information and engage in such transmissions at your own risk. Once we receive a transmission from you, we will endeavor to maintain its security on our systems.

Notification of Changes

This Privacy Policy may change from time to time and we will post all changes on the Service. You understand and agree that you will be deemed to have accepted the updated Privacy Policy if you use the Service after the updated Privacy Policy is posted on the Service. If at any point you do not agree to any portion of the Privacy Policy then in effect, you must immediately stop using the Service.

Questions? Contact Us

If you have any questions about our privacy practices or this Privacy Policy, please contact us through a contact form on the Service or by email at